City Clinic International Patients Center has been created in order to meet the special needs of international patients.
The main duty of the International Patient Center is to assist and ensure comfort of the patients from the day of their arrival, till the moment when they get back to the country
Our mission is to make patients feel as at home and make their stay the least painful.
Our vision is to become the leading provider of highest quality, world-standard healthcare services in Bulgaria and the region.
The mission of the center is to help patients meet their medical needs, whether it is a complete treatment, consultation with the specialist, complex surgery or getting a second medical opinion.
International Patient Center has dedicated personnel, who coordinate medical care for all international patients. Professional care coordinators are familiar with patients’ cultural expectations and trained to interpret in a medical setting.
We assist our international patients with:
- Patient’s visit;
- Assistance with travel and visas
- Scheduling medical appointments;
- Estimating the cost of services
- Arranging hospital admission and an interpretation;
- Assisting with discharge processes and payment procedures;
- Ensuring that the patient understand the instructions provided by the physicians;
- Assisting with international insurance companies;
- Arranging ground transportation from and to the airport;
- Accommodation and transportation alternatives.
Our center is designed to help the international patients to derive maximum benefit from their stay at the hospital. An international patient coordinators guide the patient throughout the entire process and handles all the details, enabling the patient and his family to concentrate on healing.
We understand the stress associated with illness, particularly when treatment is received outside of one’s home country. Patients will be paired with an international patient coordinator, who serves as a single point of contact before, during and after the patient’s visit. The coordinator advocates for the patient and provides assistance on all aspects
We help you be as independent and comfortable as possible during your stay. From the time you contact us, our specially trained patient representatives will act as your main liaison within City Clinic and ensure effective communication between you and your providers. Non-English-speaking patients will be accompanied by medical escorts who help patients and City Clinic staff to establish comfortable, supportive relationships that promote the best possible medical care.
Manager International Department
Tel.:+ 359 2960 49 15
Mob. +359 895 584 336
1, Samara Str.
1407 Sofia, Bulgaria
Expert International Department
Mob. +359 895 584 335
66A Tsarigradsko Shousse Blvd
1784 Sofia, Bulgaria